Job Description

Registered Dental Assistant - Santa Monica About The Gleamery The Gleamery is a venture-backed health and wellness startup reinventing the dental industry. Our mission is to build the first national dental brand specializing in professional-grade, high-quality exams, cleanings, whitening, and straightening—the services modern consumers want and need. With a hospitality-driven ethos and a seamless, technology-enabled guest experience, The Gleamery is rapidly expanding across the U.S., redefining preventive and cosmetic dental care. About the Role At The Gleamery, RDAs play a critical role in shaping the guest journey. We’ve designed our model so that dental assistants aren’t just support—they’re leaders in guest connection, education, and treatment success. Our studios are beautifully built with workflow and ergonomics in mind, giving you a comfortable environment to perform at your best. We’ve invested in state-of-the-art dental technology and designed streamlined processes so you can focus on what matters most: delivering exceptional care and creating memorable guest experiences. You’ll be part of an incredible, collaborative team that values your input, keeps you connected with regular all-hands meetings, and ensures you always have a predictable schedule. At The Gleamery, RDAs aren’t just clinical support staff—you’re trusted partners in delivering innovation, excellence, and guest satisfaction. Key Responsibilities GleamFit Aligner Consultations & Sales Conduct photos, iTero scans and Nomad X-rays to support the aligner candidacy process. Use The Gleamery consultation method to guide guests through the decision-making process, uncovering their needs, addressing concerns, and confidently helping close treatment plans. Educate guests on GleamFit Aligners by highlighting their benefits and outlining our high-touch treatment process. Present financial investment, time commitment, and treatment expectations in a way that builds excitement and confidence. Place aligner attachments (as licensed) and support ongoing guest care throughout their treatment. Follow up with undecided guests by phone, SMS and email to increase conversion rates. Collaborate with the Dentist and Orthodontic team to ensure a seamless experience. Preventive & Cosmetic Treatment Support Assist with Gleam360 comprehensive exams. Perform teeth whitening treatments. Support peptide treatment consultations and application, when identified as appropriate by the doctor. Assist guests with their salivary diagnostics. Scan, educate, and assist with night guards and retainers. Guest Experience Welcome guests warmly, providing an exceptional first impression. Answer phones and respond to guest inquiries via text and email professionally and efficiently. Transition guests from the lobby to the Brush Bar and treatment rooms, setting the stage for a seamless experience. Setup and clean Comfort Add-On technologies for guests. Complete check-out, including collecting payment, scheduling follow-up visits and discussing package options. Ensure that the daily schedule remains full by proactively confirming appointments and filling schedule gaps as needed. Monitor upcoming appointments and take action to optimize the schedule, ensuring efficiency and high occupancy rates. Drive retention and loyalty by promoting rebookings, referrals and reviews. Manage guest concerns with a solution-focused approach, escalating when necessary. Studio Operations & Team Collaboration Maintain a spotless, welcoming studio environment, including sterilizing treatment rooms, restocking supplies, and upholding OSHA compliance. Uphold HIPAA compliance. Assist with inventory management and preparation of treatment materials. Engage in team meetings, company initiatives, and community outreach to drive guest retention and satisfaction. About You A high value on personal and team performance excellence A focus on precision, cleanliness, and rigorous adherence to clinical and company standards An ability to maintain guest confidentiality Outstanding customer service, interpersonal, and organizational skills A professional response to high-pressure situations and time limits An entrepreneurial mindset and a desire to help grow an expanding business The ability to work any day/time of the week and weekend with no restrictions Qualifications & Skills Active Registered Dental Assistant (RDA) licence in CA Valid Basic Life Support (BLS) certification Sales experience, preferably in clear aligners Experience with electronic medical records (EMR) systems Benefits & Compensation Paid Time Off (for full-time and part-time) Sick Leave (for full-time and part-time) Health, dental, and vision insurance (for full-time) 401K (for full-time and part-time) Employee discount on all Gleamery services and products Ongoing education and training The opportunity to work closely with The Gleamery’s Founder and Support Office team as we work to expand The Gleamery from coast-to-coast in the US #J-18808-Ljbffr Gleamery

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