End User System Engineer (VDI VMware)
Location: Atlanta, GA
Direct Client/Local Only
Qualifications:
The OCC Solution Center is the 7/24 IT support for Customer Operations and Customer Center (OCC). This will be onsite only position. This is a 7/24 area – the workdays and shifts will vary and include nights and weekends. Ability to work rotating schedules to accommodate 24x7x365 support is required. During training, position rotates through several shifts. After training, shift will be Thu-Sat midnights. Shifts are currently 0500-1700 and 1700-0500.
Skill Set: The OCC Solution Center team is responsible for all first and second level IT issues as well as install, move, add, and change (IMAC) requests supporting the IT infrastructure in the Operations and Customer Center (OCC). The ideal candidate will have knowledge of multiple operating systems, systems integration, systems architecture, programming languages, and demonstrated knowledge of the field environment. Experience with VMWare and VDI infrastructure desired. Experience with multiple ServiceNow modules is desired including Incident, Change, Asset, and Request. Must be able to move, on a regular basis, equipment that weighs up to 30 pounds. Candidate must enjoy working directly with end users in different positions and with different levels of technical expertise.
Responsibilities:
Liaise between OCC Duty Director and IT.
Collaborate with OCC Business IT team on application releases, troubleshooting, and user reported issues.
Monitor, maintain, and troubleshoot OCC VDI infrastructure using VMWare and Teradici tools provided.
Monitor, maintain, and troubleshoot OCC Radio infrastructure coordinating with ATL Radio, Radio Shop and vendor Zetron.
Maintain and troubleshoot A/V infrastructure provided by Baker Audio, escalating when necessary.
Entitle, install, maintain, test, and troubleshoot, operating systems and software products.
Configure, install, maintain, test, and troubleshoot hardware systems.
Complete work orders as assigned.
Create and monitor network/local print queues for all printers.
Implement changes to platforms with minimal impact to the business by following established OCC procedures for VDI and physical infrastructures.
Write, submit, and perform RFCs for OCC Solution Center work as assigned.
Coordinate external vendor services.
Will wait for your response.
Vishnu Singh
Email : vishnu@datumtg.com
Phone : 470 451 0404
...re about loving what youre doing today and preparing you for what youll be doing tomorrow. Are you ready to be a Roadie? As a Server at Texas Roadhouse, get ready to smile, serve up some fresh-baked bread, and create a legendary dining experience our guests will never...
...Club Pilates is actively seeking Certified Pilates Instructors to join our growing family. Born in San Diego in 2007, Club Pilates has expanded across the nation, bringing Pilates to hundreds of thousands of people. We serve upover eight million workouts each year...
...We are looking for one part-time Certified Pilates Instructor to join our highly experienced team. Must have a Comprehensive Pilates Certification, a 500 Hour Certificate is preferred. Pilates Certification should include the following Pilates EquipmentMat, Reformer,...
...for someone who thrives on supporting students in their educational journey, particularly in preparing for the HESI exam. As a fully remote position, it offers a fantastic opportunity to make a positive impact on the future of nursing. Key Responsibilities: Guide...
Day to Day Responsibilities The candidate must be able to successfully own and prioritize searches against a timeline and have experience setting benchmarks, diving into funnel metrics, and understanding how to prioritize to hit all customer SLAs. They thrive in an innovative...