Job Description

Job Description and Duties

The Case Management Section (CMS) is an integral part of the California Attorney General's Office (AGO), the second largest law firm in the nation. CMS is responsible for the AGO’s legal case management, document, billing and business intelligence systems as well as integrated legal applications. The system manages over 27 million case related files, data processing of over $600M in legal service transactions with $250M in direct revenue to the department per year. CMS responsibilities include technical and application support as well as training for over 2300 attorneys, paralegals, special agents, legal secretaries, investigators, auditors and other legal professionals. CMS is staffed by a diverse multicultural team working collaboratively to drive innovative solutions for our clients. We develop our team members for promotional opportunities within as well as a variety of other career paths.

Under the direction of the Staff Services Manager I, the analyst performs a variety of complex tasks, either independently, on a team, or in a project lead capacity, in the training, support and maintenance of the Attorney General’s Office case management system (ProLaw) and related integrated and non-integrated software applications. The analyst should be highly analytical, and be knowledgeable in theProLaw application, Microsoft Word , Hyperstyles, HotDocs, Best Authority, Westlaw Legal Calendaring Rules, and Microsoft Outlook. The analyst must be knowledgeable of the legal office’s business policies, practices and procedures. The analyst will consult with executive, accounting and budget staff, legal division managers, and law practice section representatives and/or their clients to document business requirements, develop solutions using ProLaw and its integrated applications. The analyst will be responsible to develop training curriculum and to train legal processes and procedures using ProLaw and its integrated applications.The analyst will provide end-user and client support and services via the CMS help desks. The analyst will analyze the most complex issues and make recommendations to the Manager and/or Project Lead and will implement decisions made by the Manager and/or Project Lead. The analyst will act as a lead or project manager on enterprise projects such as enterprise application upgrades or significant changes to business processes and procedures which require extensive preparation to prepare end users for successful deployment. Some travel may be required.

You will find additional information about the job in the .

Working Conditions

This position offeres a hybrid schedule, i.e. combined remote and in-office work schedules. All telework schedules are subject to change and may be reevaluated at any time.

Special Requirements

• A fingerprint check will be required.
• Clearly indicate the Job Control Code (JC-484759) and the title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on the first page of your State Application.
• Please be certain that your application package is thorough and completely filled out describing in detail your background experience and/or education and duties. All applications will be pre-screened and only the most qualified and competitive applicants will be included in the interview and hiring process.
• If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required upon appointment.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Energetic and highly motivated individual with a legal background eager to work in a dynamic environment
• Ability to visualize, articulate, conceptualize, and solve both complex and uncomplicated problems
• Experience in teaching and training
• Excellent communication skills
• Commitment to providing quality customer service
• Ability to adapt quickly to changing priorities

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

EXAMINATION LINKS:

Associate Governmental Program Analyst:

Staff Services Analyst:

ADDITIONAL INFORMATION FOR STATEMENT OF QUALIFICATIONS:

The Statement of Qualifications serves as a documentation of your ability to present information clearly and concisely in writing. You must provide direct responses to each of the numbered items listed below. Each individual response must be numbered and include the full text of the numbered items prior to your response. Please include specific examples of your education, training, and/or experience.

Limit your SOQ to a maximum of two (2) pages, single-spaced, twelve-point Arial font.

1. Describe your role and experience with training software applications and developing training curriculum/materials.
2. Describe your role and experience with a legal case management system.
3. Describe your role and experience with providing customer service.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Degree and/or School Transcripts
• Statement of Qualifications - A Statement of Qualifications (SOQ) is required to be considered for this position. Applicants must submit a SOQ with their application. Please see the SOQ section below for additional information about the requirements.  Failure to provide an SOQ and follow instructions can result in the applicant being disqualified from the hiring process.
• Other - A Cover Letter is required and must be included.

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