Remote Live Chat Support Specialist Job at Fortinet Inc., Fort Collins, CO

YWg0Rm15djNrNWsxTUMxK2M0dzRZVDV4bFE9PQ==
  • Fortinet Inc.
  • Fort Collins, CO

Job Description

As an Online Chat Support Specialist, you will be responsible for engaging with customers through chat to provide assistance, resolve issues, and enhance their overall service experience. You will act as the first point of contact for our clients, ensuring timely and accurate solutions.

Responsibilities

  • Respond to customer queries in real-time through chat platforms.
  • Resolve customer issues promptly and accurately.
  • Provide information about products and services.
  • Document customer interactions and transactions.
  • Escalate unresolved issues to the appropriate internal teams.
  • Maintain a high level of customer satisfaction.
  • Follow up with customers to ensure issues are resolved.

Qualifications

  • High school diploma or equivalent.
  • Previous experience in customer service or a related field preferred.
  • Excellent written communication skills.
  • Ability to type quickly and accurately.
  • Strong problem-solving skills.
  • Ability to multitask and manage time efficiently.
  • Patience and a customer-centric attitude.

Skills

  • Typing speed of at least 40 words per minute.
  • Proficiency in using chat support software.
  • Basic knowledge of CRM systems.
  • Strong written communication skills.
  • Ability to troubleshoot technical issues.
  • Time management skills.
  • Multitasking abilities.

BENEFITS OFFERED

⦁ Health, Dental, and Vision Plans
⦁ Short- and Long-Term Disability
⦁ 401k (5% employee match)
⦁ Life Insurance
⦁ Critical Illness and Accident Policies
⦁ Health Club Membership (up to $50 per Month)
⦁ Tuition Assistance (for employees still in college)
⦁ Employee Assistance Program
⦁ Personal and Vacation Time Holiday Pay.

Job Tags

Temporary work, Remote work,

Similar Jobs

Language World Services

Spanish Interpreter- Flexible Schedule Job at Language World Services

 ...Limited-English Community. Job Responsibilities: An interpreter's responsibility is to convey another individual's thoughts...  ...HIPAA. Requirements Native Fluency in English and Spanish Excellent listening, speaking, and retention skills to accurately... 

Disney Cruise Line

Automation Operator Job at Disney Cruise Line

 ...If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today. As an Automation Operator, you will manage the operation of Entertainment Automation Systems at the Walt Disney Theater including the movement of stage... 

ICER BRANDS

Apparel Designer Job at ICER BRANDS

 ...marketer, manufacturer, and multi-tier distributor, with a focus on young mens, womens, and youth trend-driven fashion Job Summary: The Graphic Designer will create and manage the development of artwork; which includes creating and rotating graphics, sizing,... 

American National Red Cross

Sr Recruitment Specialist Volunteer Services Job at American National Red Cross

 ...Good! WHAT YOU NEED TO KNOW (Job Overview): Develop and execute broad-based recruitment strategies to identify and attract volunteers. Provide coaching, guidance and subject-matter-expertise related to recruitment activities of prospective volunteers to... 

Uline, Inc.

Regional Safety Manager Job at Uline, Inc.

 ...Wisconsin Distribution Center 12885 104th St. Pleasant Prairie, WI 53158 Find fulfillment in your Warehouse career - at Uline! As Regional Safety Manager at our main distribution center, direct safety programs for our network of U.S. warehouse facilities to...