L1 Customer Support Agent Job at Goflow, North Bergen, NJ

WUJvT25Tdi9sWlUxTWkxNWNZVTRaekYrbFE9PQ==
  • Goflow
  • North Bergen, NJ

Job Description

Join a team that powers some of the fastest-growing e-commerce sellers across 200+ channels.
Goflow | Ridgefield Park, NJ (HQ)
In-house preferred, hybrid/remote options available
About Goflow
Goflow is a cloud-based platform that helps e-commerce sellers scale across Amazon, Walmart, Shopify, eBay, and 200+ other channels. From one dashboard, sellers manage orders, shipping, inventory, listings, purchasing, and analytics — powering growth without the chaos.
Our headquarters is in Ridgefield Park, NJ, where we prefer in-house collaboration. Hybrid and remote arrangements are also available.
The Role
As an L1 Customer Support Agent, you’ll be the first point of contact for sellers who rely on Goflow every day. You’ll troubleshoot issues, guide customers through workflows, and make sure their operations run smoothly.
Key responsibilities:
  • Support customers with order, inventory, and shipping workflows
  • Troubleshoot syncing, stock, and fulfillment issues
  • Assist with carrier integrations (FedEx, UPS, USPS, DHL, 3PLs)
  • Provide product guidance and best practices
  • Log issues and escalate when needed
What We’re Looking For
  • 2+ years in technical support, customer service, or e-commerce ops
  • Familiarity with OMS, IMS, and shipping workflows
  • Knowledge of marketplaces (Amazon, Walmart, Shopify, eBay)
  • Excellent written communication (chat/email support)
  • Strong troubleshooting and problem-solving skills
  • Coachable, curious, and eager to learn
  • Intercom experience (FinAI, automations) a plus
Why Join Us
  • Competitive salary + performance incentives
  • Benefits + 401(k) with company contributions
  • Additional perks and benefits
  • A culture built on learning, collaboration, and customer success
If this role excites you, we’d love to hear from you. Apply today.

Job Tags

Similar Jobs

Rentex Audio Visual & Computer Rentals

DOT Driver Job at Rentex Audio Visual & Computer Rentals

 ...them. Rentex has an immediate opening for a full-time Weekend Warehouse Associate (Friday through Monday) for our audiovisual rental...  ...also service areas outside of our current locations and we can ship or deliver nationwide within 24 hours. Company Description... 

San R&D Business Solutions LLC

Senior Oracle Consultant Job at San R&D Business Solutions LLC

 ...Job Description Job Description Hiring!! Senior Oracle Consultant | Remote | 5+ Years Location: Remote (with possible occasional on-site visits to Rockville, MD if required) Employment Type: 1099 Contract Visa: All valid work-authorized candidates accepted... 

Transparent Search Group

Fullstack Engineer (AI Platform) Job at Transparent Search Group

 ...environment. Comfortable owning major components end-to-end with high levels of autonomy. Education Bachelor's degree in Computer Science from a top-tier school (or equivalent academic/professional achievement). Hard Skills Proficiency in Python,... 

FedEx

Package Handler - Part Time (Warehouse like) Job at FedEx

 ...IMMEDIATE OPENINGS! Come for a job and stay for a career! Federal Express Corporation (FEC) is part of the rapidly growing warehouse and transportation sector that helps keep America, and our economy, moving. Be part of a winning team and workplace community that cares... 

Shanghai Huidushu Culture Communication Co., Ltd.

Native English-speaking subject Teacher Job at Shanghai Huidushu Culture Communication Co., Ltd.

- Develop and deliver lessons using original,curriculum materials(eg.,text books,resources from English-speaking countries.)- Teach English to students between 4-16 ages.- Design feedback,and track student progress.- Collaborate with local teachers to ensure curriculum...