Job Description

IT Service Desk Intern

Quartz is seeking one intern to join our IT Service Desk team as an IT Service Desk Intern, from June to August 2026. This paid internship will offer valuable experience and growth opportunities to prepare you for the next steps in a career.

Internship Benefits:

• Competitive pay ($19 - $21/Hour)
• Networking and team building opportunities
• Weeklong intern retreat in Madison, WI
• Personality and productivity assessment workshops (DiSC & Working Genius)
• All interns are assigned a buddy
• Mock interviews and resume workshop
• Job shadow experience
• Paid volunteering opportunity
• Access to participate in Employee Resource Groups

Responsibilities

You will participate and learn important skills in real-world situations that can be applied to your career beyond the classroom to include, but not be limited to:

• Health Insurance Industry Knowledge: products, regulations, competitors, recent news
• Professional Skills: communication, time management, workplace etiquette
• Develop proficiency in Microsoft Windows 11 and Microsoft 365 to provide effective IT support
• Develop on-the-job training and experience in technical problem solving and user support in a helpdesk / service desk setting
• Effectively manage and resolve tickets using ServiceNow, provide phone support, and troubleshoot user issues proactively

Qualifications

• Demonstrated interest in IT Service Desk as a possible career path
• Seeking a student pursuing an Associates or Bachelors degree and Graduating between May 2026 and May 2027
• Must live within a 1-hour radius of Madison, WI and be willing to travel to headquarters daily
• Preferred Majors: Computer Science, Computer Engineering, Information Systems, Information Science & Technology, Desktop Support, Network Specialist, Service Center Technician, or related major in IT or technical fields

Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home.

We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships. To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check.

Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified person with disability.

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