Bilingual Customer Service Representative (Spanish- Onsite) Job at 1st Choice, LLC, New York, NY

YXhjTmtDUDNsSmd4TkNoNGNvUTZaVGg4
  • 1st Choice, LLC
  • New York, NY

Job Description

Job Title: Bilingual Customer Service Representative (Spanish– Onsite)
Location:Onsite | New York, NY 10004
Schedule:Full-Time | 40 Hours per Week


Join our team as a Bilingual Customer Service Representativesupporting the New York Independent Assessor Program (NYIAP)— a statewide initiative that helps Medicaid recipients access long-term, community-based services. This onsite positionis ideal for candidates fluent in Spanish andEnglishwho thrive in a fast-paced customer service environment and are passionate about supporting public health programs and underserved communities.

Work Location
  • This is a 100% onsite positionlocated at: New York, NY 10004
Key Dates
  • Training Period:August 18 – September 12, 2025
  • Start Date:September 15, 2025
  • Attendance:No absences allowed during training or the first 90 days
Work Schedule
  • Monday–Friday:8:30 AM – 8:00 PM
  • Saturday:10:00 AM – 6:00 PM (some required)
  • Assigned 8-hour shifts may vary within the stated hours
Job Responsibilities
  • Handle inbound calls and in-person inquiries regarding enrollment services
  • Assist clients with health plan selection and managed care education
  • Process enrollment and disenrollment forms accurately
  • Support mailroom and clerical tasks as needed
  • Maintain accurate and detailed records of consumer interactions
  • Escalate issues to the appropriate staff when needed
  • Provide Spanish-English interpretationfor non-English-speaking clients
  • Attend meetings and training sessions to stay current on program updates
Candidate Requirements
Required:
  • Must be available to work onsite in New York, NY 10004
  • High school diploma or equivalent (college degree a plus)
  • Fluency in both Spanish and English(spoken and written)
  • Minimum 2 years of experiencein customer service or human services
  • Typing speed of 35 WPM or higher
  • Strong communication, multitasking, and problem-solving skills
  • Professional, dependable, and team-oriented
Preferred:
  • Experience in a call center or public service environment
  • Familiarity with Medicaid, managed care, or other healthcare programs

Job Tags

Full time, Shift work, Saturday, Monday to Friday,

Similar Jobs

MLee Healthcare Staffing and Recruiting, Inc

UX Intern Job at MLee Healthcare Staffing and Recruiting, Inc

UX InternLocation: Austin, Texas 78705Schedule: Full-Time | In-OfficePay Range: Competitive pay, based on experience and qualifications.Make a Difference as a UX Intern in Austin!Are you passionate about creating intuitive and engaging digital experiences? Are... 

Novant Health

Registered Nurse, RN- Labor & Delivery Job at Novant Health

 ...Diverse & Women Managers to Work by Diversity MBA Magazine Top ratings in patient safety...  ...: 4 Year / Bachelors Degree, preferred. Graduate of an accredited school of nursing...  ...year of completing the refresher course. Experience: One year relevant experience, preferred.... 

RK Industries, LLC

Production Supervisor - Electrician Job at RK Industries, LLC

 ...Job Description Description The Production Supervisor - Electrician role offers the opportunity to lead and develop high-...  ...enterprise, RK Industries, LLC (RK) offers a diverse range of construction, manufacturing, advanced fabrication and building services. Led... 

Schurman Executive Recruiting

Warehouse Operations Manager Job at Schurman Executive Recruiting

 ...qualified candidate will possess most of the following traits: ~5+ years of experience in leading leaders in a distribution and/or fulfillment center. ~ A Bachelors and preferably a Masters degree. ~ A demonstrated history of continuous and process improvement... 

Elliott Davis

Business Valuation Senior Job at Elliott Davis

 ...customers, and our communities.The Senior Consultant plays a key role in delivering valuation projects, primarily related to fair value for financial reporting, including business combinations, goodwill impairment, and stock compensation. This position will provide guidance...